Dear Cedar Patrons,
As you may have heard, our ticketing provider, Ticketfly, was the target of a malicious cyber-attack last week. No ticket buyer credit card numbers or passwords were accessed as part of this cyber incident. However, information including names, addresses, email addresses and phone numbers connected to approximately 27 million national Ticketfly accounts was accessed.
Upon first learning about this incident Ticketfly took swift action to secure the data of its clients, including taking all their systems offline to do a full audit of the situation. They have posted a full update on their FAQ page about the incident.
Ticketfly and The Cedar’s website thecedar.org are now back up and running, and it is safe to buy tickets through these sites. Ticketfly engaged leading third-party forensic and cybersecurity experts to investigate and support their investigation, and brought their system back online with the security of clients and fans as their primary priority.
As a precautionary measure, Ticketfly has forced a reset of all ticket buyer passwords. Any previously purchased tickets for Cedar shows are still valid. Once you have reset your Ticketfly account password, you will have access to all of your previously purchased tickets and will be able to get into shows, just as you always have. To log into your Ticketfly account, please go here. In addition, we recommend that you reset any other account that uses any of your Ticketfly credentials.
The Cedar takes our patrons privacy and security seriously. Our top priorities remain ensuring your security and maintaining your trust. We will continue to monitor this situation and continue to update you as we learn more. Thank you for your support and patience.
Director of Marketing and Communications
The Cedar Cultural Center