Frequently asked questions

Ticket Policies

Buying Tickets

Online

Click on any blue “Buy Tickets” button on individual events’ pages on thecedar.org. Online ticket sales end at 6:30pm. Then, based on availability, tickets will be available at the door.

For Cedar-presented shows, you will be directed to the event’s Etix ticketing page. Etix is our official ticketing partner. For our rental partners’ shows, you will be directed to their respective ticketing pages.

Over the Phone

With The Cedar - 612-338-2674

Monday-Friday, variable hours - Please leave a message and we will respond as soon as possible.

In Person

Folks can purchase tickets to future shows at doors most shows at the discretion of event staff. If a show is particularly busy, service may be unavailable. Door times are listed on each event’s page, and are 30 minutes-1 hour prior to showtime.

Appointments for in person purchases are available Monday-Friday, variable hours. Call 612-338-2674 or email tickets@thecedar.org to schedule an appointment.

Discounts

Children & Seniors

Children (5-12) and Seniors (65+) may receive a 20% off at the door for Cedar-presented shows. This discount is only available in person on the day of the show. It is rounded up to the nearest dollar amount. Subject to availability.

Children (4 & Under) are admitted free to most Cedar-presented shows. Subject to availability.

Students

Students (with current school ID) may receive $10 tickets at the door for Cedar-presented shows. Subject to availability.

Promos

Additional promotional discounts are available on a show-to-show basis, and are generally announced in The Cedar’s newsletter.

Resellers

We strongly discourage purchasing tickets from 3rd party resellers. Tickets may not be valid, sellers may be scammers, and your personal information may not be secure. If you purchase from a reseller, The Cedar will not be able to validate your ticket until you arrive at the show.

Etix is our official ticketing partner at The Cedar, and the only recommended platform from which to purchase tickets to Cedar-presented shows. Our rental partners have recommended platforms as well. From thecedar.org, click on any blue “Buy Tickets” button on individual event pages. We recommend avoiding searching for shows on search engines, opting instead to access tickets via thecedar.org.

If you have concerns regarding previously purchased tickets, please call 612-338-2674 or email tickets@thecedar.org. While we cannot assist you with most necessary processes to ameliorate the situation, we can provide you with suggestions and a Ticket Invalidation Verification Letter if needed.

Age restrictions

People of all ages are welcome to all events unless noted otherwise on individual events’ pages.

Children aged 5 and up require a ticket. Children (4 & Under) are admitted free to most Cedar-presented shows. Subject to availability.

Plans Changed

If you’re unable to use your tickets, you have options.

Donate for Resale

The value of your ticket is donated to The Cedar Cultural Center (501(c)(3) Nonprofit), and you will receive a donation receipt. Access your Etix Account Manager account via your email confirmation to initiate your ticket donation.

Transfer

You can transfer your ticket to another attendee with Etix Account Manager. Both parties must have Etix Account Manager accounts. Access your Etix Account Manager account via your email confirmation.

For tickets purchased before 9/1/2026 on Eventbrite, please email tickets@thecedar.org for assistance in transferring tickets. You are not able to independently transfer tickets with your Eventbrite account.

What is The Cedar’s refund policy?

The Cedar has a non-refundable ticket policy, except for canceled, postponed, or rescheduled shows. This is standard in our industry, and we appreciate your understanding. Please review these options if you are unable to use your tickets.

Please note that all ticket modification options (donate, transfer, refund) only apply to purchases made through Etix or Eventbrite online, over the phone with Etix or staff at The Cedar, or in person at The Cedar. The Cedar takes no responsibility for and has no ability to assist you with tickets purchased from 3rd party sellers. The Cedar works with rental partners who may operate their own ticketing. Their procedures are separate and may be different.

At The Cedar, we recognize that things happen. In the case of personal emergencies prior to a show, unmet expectations or serious issues at a show, or accessibility concerns following a show, please contact tickets@thecedar.org. We will work with folks on a case-by-case basis to find a solution. Below are some scenarios with predetermined outcomes to help you determine whether or not your refund request will be considered.

Lineup change: If The Cedar provides advance notice (before showtime) of a lineup change, refund requests as a result of a lineup change will not be considered.

Accessibility concern: If The Cedar is completely unable to provide any reasonable accommodation for an accessibility concern due to capacity limitations or staffing, we will consider a refund if requested. Please note that we do request folks request their accessibility accommodations in advance, and that there is a cap of 50 seats available for sold-out standing shows.

Patron is asked to leave: As noted when buying tickets to shows online and in all email confirmations, all members of The Cedar community must abide by our Code of Conduct. We reserve the right to deny any person who violates our Code of Conduct the privilege of performing at or attending current or future The Cedar Cultural Center produced events. If a patron is asked to leave an event, refund requests will be reviewed by The Cedar’s team, including staff involved in the specific situation. In these cases, refunds are not guaranteed.

Not for the website, but for us:

Death of ticket holder - refund

Personal situation that is unexplained - remind of other options - IF patron follow up - possible refund

Personal situation that is explained and deemed serious - remind of other options - IF patron follow up - refund

Personal situation that is explained and deemed unserious - remind of other options - IF patron follow up - no refund

What happens when a show is canceled, postponed, or rescheduled?

When a show is canceled, The Cedar will notify ticket buyers. Tickets will be refunded.

When a show is postponed, you have options. The Cedar will notify ticket buyers. Tickets for the original date will be valid for the new date, which will be shared with ticket buyers as soon as possible. Tickets will be eligible for refund until a deadline stated in The Cedar’s notification of the new date.

When a show is rescheduled, you have options. The Cedar will notify ticket buyers. Tickets for the original date will be valid for the new date. Tickets will be eligible for refund until a deadline stated in The Cedar’s notification.

Card payments will be refunded to the original card used, and cash and check refunds will be mailed to patrons as soon as possible.

The Cedar works with rental partners who may operate their own ticketing. Their procedures are separate and may be different.

VIP

VIP packages are often sold by third parties or the artist directly. In those situations, communications will come from the company administering the VIP package. For VIP packages administered by The Cedar, communications will come at least 48 hours prior to the performance.

Rental Partners

The Cedar hosts rental partners’ events throughout the year. Most commonly, shows with “First Avenue presents” in their title are ticketed through First Avenue (contact information below). In other cases, communications will indicate which organization is presenting each event. Accessibility requests for all events occurring at The Cedar will be handled by The Cedar, whereas ticketing and other questions may be directed to our rental partners.

First Avenue

info@first-avenue.com - 612-338-8388 - First Avenue FAQ Page